Frequently Asked Questions

Enjoyment & Care | Dietary Restrictions & Allergies | Donation Requests | Employment Opportunities | Other

Enjoyment & Care

How can I find out which confections are in my box of chocolates?
You can view our confection guide by clicking here.

How should I care for my chocolates once they arrive?
For best results, our chocolates should be stored in an airtight container placed in a cool, dry place - temperatures between 60º and 65º F are best. Since we use no artificial preservatives or shelf-life enhancers, we recommend that they be enjoyed within four weeks of receipt.

Can I refrigerate my chocolates?
We strongly recommend against storing your chocolates in the refrigerator. The refrigerator environment can adversely affect both the texture and the flavors of our chocolates and refrigeration should only be used if the chocolates are in danger of melting.

What does "cacao" (e.g. 41% or 72%) mean?
Technically, "% cacao" refers to the amount, as a percentage of the total, of cacao bean plus cocoa butter in chocolate. In a semi-sweet or bittersweet chocolate, the remainder is almost all sugar (there is a small amount of vanilla and lecithin). In milk chocolate, the remainder will include milk or milk solids along with some added cocoa butter.

Dietary Restrictions & Allergies

Do any of your products contain nuts?
We do use nuts in several of our chocolates (see below for a complete list) and there may be nut traces in our other chocolates as a result. If you have severe nut allergies, we suggest you consider not eating our chocolates.

Pre-packaged products containing nuts:

Classic Collection Nuts, Pralines & Caramels Collection Peanut Butterfly Collection
Deluxe Box Collection Caramel Almond Sticks Walnut Brownies
Triple Chocolate Almonds Triple Chocolate Hazelnuts Mint Chocolate Almonds
Toffee Chocolate Macadamias Salty-Sweet Cashew Bar Salty-Sweet Pecan Cherry Bar
Salty-Sweet Hazelnut Bar Candied Hazelnut Bar  

Individual confections containing nuts:

Peanut Butterfly Caramelized Almond Cluster Pistachio Lemon Cluster

Do any of your products contain gluten?
We have a few products that contain gluten (see below for a complete list). Most of our products do not contain gluten, but we do not produce them in a gluten-free environment and there may be traces of gluten in our other products as a result.

Products containing gluten:

Gourmet S'more

Do any of your products contain egg?
We do use eggs in a few of our chocolates (see below for a complete list). All other products not listed are egg-free.

Products containing egg:

Salty-Sweet Cashew Bar Salty-Sweet Pecan Cherry Bar Salty-Sweet Hazelnut Bar
Pistachio Lemon Cluster    

Are your products organic?
Though we use many local and organic ingredients in our products when possible, neither the chocolate nor the sugar that we use are certified organic.

Are your products vegetarian or vegan?
Yes, all of our chocolate are vegetarian and many are vegan.

Are your products kosher?
Though many of our products are made with ingredients that are certified Kosher, our kitchen facility has not been certified as a Kosher facility, so none of our products are Kosher certified.

Do you have any sugar-free products?
No, not at this time.

Donation Requests

Will you donate/sponsor my event/club/group?
Some time ago, we realized that we would need to draw guidelines regarding donation requests and sponsorships. We receive many requests from worthwhile groups and can only comfortably sponsor events in which our employees have personal involvement. We are still a fairly small company and are therefore not able to do any more than this. We hope you will understand the limits of a company the size of Charles Chocolates.

Employment Opportunities

Do you have any job openings?
All of our open job listing are posted here on our website, as well as in the SF Bay Area section of If you feel like your qualifications fit our needs please send us your cover letter and resume!

If you have any questions that were not answered here, please use our contact form to send us your inquiry.